Terms & Conditions

Payment Terms for Entire Boat Bookings

  • Payments to be made via the websites booking system. If you need to make other arrangements please contact us through info@harbourcat.com.au
  • If payments are not cleared by the due date, cancellation rules apply.
  • Once a deposit or full payment is received, there are no refunds.
  • Any partial or full payment means you agree to all terms and conditions.
  • Dates of cruises cannot be changed once booked, however if the captain deems the event to be cancelled due to weather conditions, the Charterer can reschedule for another date within 6 months of the initial charter date.
  • For catering and drinks packages, the food and drinks will be supplied in accordance with the confirmed number of passengers on the booking form.

Payment terms for individual bookings

  • Full payment required on booking of ticketed sales (Whale Watching, Vivid, NYE, Singles Night Cruises).
  • Payments are to made via the website booking system.
  • If payments are not cleared by the due date, cancellation rules apply.
  • Once charter is fully paid, there are no refunds.
  • Partial or full payment means you agree to all terms and conditions
  • Dates of cruise cannot be changed once booked, however if the captain deems the event to be cancelled because of weather conditions, the Charterer can reschedule for another date within 6 months of the initial charter date.

Payment terms for cruise extensions

Payment terms for extensions of original cruise/charter booking
  • In some cases you may wish to extend the duration of your cruise. If this is the case, you must seek permission from your captain. The captain will only provide permission if there is no other cruise booked straight after your cruise.
  • Extension of the duration of your cruise will be charged at $500/hour and payment must be paid up front.

Responsible Service of Alcohol

(Harbourcat is a licensed premises)

We advocate and adhere to the policies set out by the Liquor Licensing Board with particular regard to the refusal of service of alcohol to both intoxicated persons and guests under the age of 18, they must be accompanied at all time with an adult 18+. Refusal of ID will mean refusal of alcoholic drinks being served or consumed.

Footwear & Clothing

We recommend suitable clothing for boating along with appropriate and comfortable rubber soled footwear. Harbourcat has no restriction on footwear within the undercover area of the vessel, however the forward trampoline area of the vessel is a wet area and should be approached accordingly. We take no responsibility for passenger personal belongings.

Swimming

Swimming undertaken at the passengers own risk and once the passenger has entered the water, this signifies to the Skipper and crew that you swim at your own risk and are no longer the responsibility of Harbourcat. No persons are to enter the water off the roof of the vessel or in an intoxicated state.

Offending Passengers

No person will be allowed to board the boat intoxicated or under the influence of illicit substances. If drinking alcohol substantial food is to be consumed throughout the charter. The skipper reserves the right to terminate the Charter by berthing the vessel at the nearest safe location and discharging all passengers or, at least the offending ones. If the Charter is terminated early because of an offending passenger, no money will be refunded.

Indemnity

The Charterer agrees to indemnify and hold harmless the Operator, its agents and employees, from and against any losses, claims, actions, costs, expenses, fees, damages, fines and liabilities (including reasonable legal fees) cause by any negligent act or omission by the Charterer or members of the Charterer’s group.

Safety

All passengers must obey all safety directions given by the Skipper and Crew. Common safety practices must be observed. Children are only permitted if under the direct supervision of a parent or guardian. We can remove any person from the Vessel if they present a risk of safety or enjoyment of themselves, staff or other guests.

Duration of Charter

The duration of the charter includes the times taken to embark and disembark passengers, the Operator is not responsible for any delays caused by the late arrival of passengers or delays at the wharf caused by crowds, the arrival of other vessels or any other item or incident beyond its control. It also accepts no responsible for delays at the point of disembarkation for reasons outside its control.